Heronden Veterinary Practice

Heronden Veterinary Practice in Tenterden presents itself as an independent, family-run clinic and a veterinary nurse training practice. It appears set up for both routine appointments and more involved medical and surgical work, with owners mentioning emergency dental surgery, tumour removal, emergency cases, lameness investigations, and referrals when specialist input is needed. Recent feedback continues to highlight clear explanations, calm handling of anxious pets, and a friendly, supportive approach from reception through to the clinical team.

Services

•Routine veterinary care and nurse support: Small animal care, nurse clinics, and in-patient care are listed by the practice. Reviews mention dogs, cats, and rabbits, with owners describing pets being put at ease during first visits and nervous animals staying calmer than expected.
•Surgery, dentistry, and investigations: The clinic lists dental treatment, soft tissue surgery, and orthopaedics. Recent examples include emergency dental surgery for a senior dog, removal of a soft tissue sarcoma, an emergency surgical case fitted in at short notice, treatment for a puppy after an allergic reaction or wasp bite, and lameness work-up with follow-up care.
•Referrals and more advanced support: Recent feedback mentions a cat being referred on to a specialist quickly, alongside praise for clear explanations of treatment options and next steps.
•Additional clinical services listed by the practice: Cardiology, ophthalmology, acupuncture, K-Laser treatment, and cryotherapy.
•Communication and aftercare: Owners regularly mention treatment plans being explained clearly and sympathetically, updates being given during care, and supportive follow-up after procedures.
•Out-of-hours emergencies: Outside normal hours, the practice directs clients to external animal emergency services.

Pricing

No published pricing information is currently available for this clinic.

People

•Victoria: Praised by a recent reviewer for always doing her best by them and their dogs. Earlier feedback also highlighted going above and beyond during a lameness investigation and follow-up care.
•Dr Franco: Described as professional, thorough, and charming, with owners saying he takes time to explain what is involved.
•Anna: Praised by a long-term client as amazing, with trust, kindness, and relationship-focused care highlighted.
•Chris: Thanked in earlier feedback for seeing an emergency case when planned surgery elsewhere was cancelled, with reassurance noted from the first phone call through to discharge later that day.
•Wider team: Reviews regularly praise the reception staff, nurses, and vets for being friendly, caring, approachable, and clear in their communication.

Reviews

Google rating: 4.8 stars from 180 reviews. Recent feedback is overwhelmingly positive.

•Owners frequently describe a warm, friendly atmosphere from the moment they arrive, with praise for reception staff, nurses, and vets alike.
•Clear communication is a recurring strength: reviewers mention treatment plans being explained well, updates being provided, and careful discussion of what is involved.
•Several reviews focus on calm, compassionate handling, including a nervous cat that stayed relaxed and a newly rehomed Yorkie being put at ease on a first visit.
•Urgent and time-sensitive care is another theme, with one puppy reportedly seen within 30 minutes after an allergic reaction and another owner praising a quick specialist referral for their cat.

Reviews for Heronden Veterinary Practice

Note: Showing the 10 most recent Google reviews out of 180 we track in total. Recent reviews may not be representative of overall sentiment.

Pj Gibson

2 weeks ago

Very friendly greeting when we arrived, the vet we saw was lovely she explained everything very clearly. Thank you for referring our much loved cat on to a specialist so quickly. Over all experience we would give 10 stars if we could.

Lynne Jerrom

3 weeks ago

1st time with our little Yorkie who we rehomed. Put her at ease excellent service from the moment you walk in you get a feeling of friendliness and caring

Eileen Campey

I have nothing but good to say about Victoria and her team. Victoria always does het best by me and my dogs. The whole team are friendly people professional and very very caring.

Scrambell. Scrambell

1 month ago

Brilliant vet. Kind helpful and lovely vets and staff. I am glad they have not been taken over by a corporate company. Everything costs a lot but that’s the same with all vets.

Michael Hempstead

It is delightful when the care and consideration given to your pet by Heronden Vets is as a minimum equal to what you yourself give them. Everyone involved from the reception team the nurses through to Dr Franco has been really helpful snd taken time to explain what was involved. A well deserved 5 stars

Sara Tidy

7 months ago

Franco was, as always, professional, thorough and charming. My furry family love going to see him!

Sue Jarvis

Really great people in every way. My boy loved his visit!

Daniel Blackwell

Absolutely amazing vets, we had an emergency today for our 10 week old puppy and they have sorted him out with medication and a consultation after an allergic reaction/wasp bite. I rang them at 3:30pm and my puppy was seen within 30 minutes. Very polite team and I will be recommending to friends and family. Thank you once again. Fantastic work once again and 10/10

Theresa Youngman

Very happy with care received for our pet. Everything was explained clearly and we were kept updated. Lovely staff would highly recommend

Frances Rusbridge

We can’t speak highly enough of the Heronden team! They have provided an outstanding service to us for several years. We have benefitted from always knowing that we can trust and rely on their expertise. Our vet Anna has been nothing but amazing. Everyone in the team are always kind, helpful and approachable. Heronden are much more than diagnosis and treatments. They investment in building relationships, getting to know our animal and us and supporting emotional as well as physical wellbeing. They really do care and go above and far beyond our experiences of other practices. We will always be grateful that we found them! My daughter has recently had a very poor and distressing experience with a large practice close to where she lives, which is too far away to travel to Heronden. However, we couldn’t believe how lucky we were when we heard that a member of the Heronden team had moved near to where she lived. Thank you to Anna and all the wonderful staff at Heronden!