Heronden Veterinary Practice

Heronden Veterinary Practice in Tenterden presents itself as an independent, family-run clinic and a veterinary nurse training practice. It appears set up for both routine appointments and more involved medical and surgical work, with owners mentioning emergency dental surgery, tumour removal, emergency cases, and lameness investigations with follow-up care. Recent feedback continues to highlight clear explanations, calm handling of anxious pets, and supportive aftercare, alongside one complaint about slow or absent responses.

Services

• •Routine veterinary care and nurse support: Small animal care, nurse clinics, and in-patient care are listed by the practice. Reviews also mention care for dogs, cats, and rabbits.
• •Surgery, dentistry, and investigations: The clinic lists dental treatment, soft tissue surgery, and orthopaedics. Recent examples include emergency dental surgery for a senior dog, removal of a soft tissue sarcoma, an emergency surgical case fitted in at short notice, treatment for a puppy after an allergic reaction/wasp bite, and lameness work-up with follow-up visits.
• •Additional clinical services listed by the practice: Cardiology, ophthalmology, acupuncture, K-Laser treatment, and cryotherapy.
• •Communication and aftercare: Owners often mention treatment plans being explained clearly and sympathetically, updates being given during care, and follow-up after surgery. Reviews also describe nervous pets being handled gently and settling well during visits.
• •Out-of-hours emergencies: Outside normal hours, the practice directs clients to external animal emergency services.

Pricing

No published pricing information is currently available for this clinic.

People

• •Anna (vet): Praised by a long-term client as “nothing but amazing,” with trust, kindness, and relationship-focused care highlighted.
• •Franco: Described by one owner as professional, thorough, and charming.
• •Chris (locum vet): Thanked for seeing an emergency case when planned surgery elsewhere was cancelled, with reassurance noted from the first phone call through to discharge later that day.
• •Vicky: Mentioned for going above and beyond during a lameness investigation and follow-up care.
• •Wider team: Reviews regularly praise the vets, nurses, and reception staff for being kind, approachable, patient with questions, and prompt on PetsApp.

Reviews

Google rating: 4.8 stars from 133 reviews. Recent feedback is strongly positive overall, with one negative review about lack of response and uncertainty over registration.

• •Owners frequently describe the team as kind, professional, and reassuring, with several saying they have stayed with the practice for years because they trust the care.
• •Urgent cases are a recurring theme: one puppy was reportedly seen within 30 minutes after an allergic reaction/wasp bite, and another owner says the practice stepped in when a planned surgery elsewhere was cancelled.
• •Communication is a clear strength in recent reviews, with owners mentioning clear explanations, regular updates, and supportive aftercare after surgery, including tumour removal and emergency dental treatment.
• •Pets that are nervous elsewhere are often said to be calmer here, including a nervous cat that remained relaxed during its visit.