Heronden Veterinary Practice – Vets in Tenterden
Clinic Overview
Heronden Veterinary Practice describes itself as an independent, family-run clinic, and it’s also listed as a veterinary nurse training facility. Based on the clinic’s own service list and recent reviews, it appears set up for both routine care and more involved medical/surgical cases—owners specifically mention emergency dental surgery, soft-tissue tumour surgery (soft tissue sarcoma), and investigations for lameness with follow-up visits.
Concrete details owners repeatedly mention include
- •Treatment plans being discussed clearly and sympathetically (including with “nervy”/first-time cat owners asking lots of questions).
- •Pets that are anxious at other vets being notably calmer here (one nervous cat; a dog previously distressed enough to need muzzling at another practice).
- •Aftercare and follow-up being part of the experience (post-surgery follow-up visits; “1st class” aftercare after tumour removal).
- •Mixed signals on responsiveness: one review reports no reply/registration clarity, while another praises prompt replies via PetsApp.
Services
Services and capabilities stated on the clinic website and reflected in reviews include
- •Small animal care and nurse clinics
- •In-patient care
- •Dental treatment (owners mention emergency dental surgery)
- •Soft tissue surgery (owner review mentions surgery to remove a soft tissue sarcoma)
- •Orthopaedics (listed by the clinic; owners mention lameness investigations and surgery with follow-up)
- •Cardiology (listed by the clinic)
- •Ophthalmology (listed by the clinic)
- •Acupuncture (listed by the clinic)
- •K-Laser treatment (listed by the clinic)
- •Cryotherapy (listed by the clinic)
Out-of-hours emergencies: the clinic website says clients should contact external animal emergency services outside normal hours.
People
- •Vicky: mentioned by name as someone who, along with the team, “went above and beyond” during a lameness work-up, with the owner highlighting how relaxed their dog became during visits and follow-ups compared with prior experiences elsewhere.
- •Chris (locum vet): specifically thanked for fitting in an emergency case when a planned surgery elsewhere was cancelled, with the owner noting reassurance from the first phone call through to collecting their dog later that day.
- •Vets, nurses, and reception team (general): multiple owners comment on clear, sympathetic explanations of treatment plans; patience with lots of questions (including rabbit owners); and friendly, efficient reception. One review specifically highlights quick responses via PetsApp.
Reviews
Google rating: 4.7 stars from 118 reviews. The latest reviews focus heavily on surgical care/aftercare, handling nervous pets, and communication—alongside one complaint about lack of response. “”
- •Owners describe pets (cats and dogs) being unusually calm here, including a nervous cat staying calm with the vet and a dog who became comfortable enough to come in happily for cuddles after previously needing a muzzle at another practice.
- •Several detailed surgery experiences are mentioned: emergency dental surgery for a senior dog with a complex medical history; removal of a soft tissue sarcoma with good results; and an emergency surgical case accommodated on short notice.
- •Communication is a recurring theme: treatment plans discussed clearly and sympathetically; reassurance without being patronising; time taken to answer questions (including for rabbit care).
- •Conflicting feedback on responsiveness: one owner reports no reply and uncertainty about registration, while another says the practice responds very promptly on PetsApp.
Special Services
Animals Treated at Heronden Veterinary Practice
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Heronden Veterinary Practice
Opening Hours
Hours
Reviews for Heronden Veterinary Practice
Note: Showing the 5 most recent Google reviews out of 118 we track in total. Recent reviews may not be representative of overall sentiment.
Anita Salvador
3 weeks ago
My cat is very nervous around new people. But he seemed to be very calm with the vet here today. I must thank them for their lovely caring service he received there today THANKYOU
julietwithmenagerie
a month ago
First class personal service from this family run practice. I am happy with every vet and nurse I have seen, they all make a big fuss of whichever pet I take which both me and the pet appreciate! Treatment plans are always discussed clearly and sympathetically. The receptionists are always efficient and friendly. I love the PetsApp which they respond to very promptly. I highly recommend them - there are vets closer to my home but the 30 minute drive is most definitely worth it.
charlie osman
a month ago
With five dogs it was so important for us to find the right vet and for the past 5 years Heronden have been incredible. Our senior Pug had emergency dental surgery yesterday and as always the compassion and care he was given was second to none. We knew it would be a tricky procedure as he has a complex medical history, but I knew he was in safe hands and he's already recovering remarkably well. Thank you to the whole team for the unwavering support, patience and kindness you have shown to our family.
Samantha
a month ago
Hasn’t responded to me nor clarified if my dog has been registered. No clue. No response at all. My partner and I contacted separately. Nothing. So going elsewhere. Terrible vets. Response to the several years later reply. Typical of this vets, slow…very slow. Seems also very obsequious.
Kathy Alison
2 months ago
What can I say other than an amazing veterinary surgery. Our boy Harvey had an operation to remove a Soft Tissue Sarcoma 2 weeks ago. Fortunately the results were good. He and us were treated with the utmost compassion, reassurance and care. The aftercare has been 1st class and we would urge any animal owner who is considering a Vet to enroll with Heronden. I can confidently say "you won't be disappointed" A massive thank you to all the staff and I know you will continue to give a tip top service to all your animals big or small. A big 😘 from Harvey.
kirsty orr
3 months ago
Thank you so much for seeing my dog Benson as an emergency case when his planned surgery was cancelled on the day. The level of professional care and compassion is outstanding and I am extremely grateful. I was in such a panic as it was a surgery that couldn’t wait. You were kind, understanding and reassuring from my first frantic phone call, to picking him up that night. The surgery is clean and modern and the staff lovely. Massive thank you to Chris the locum vet who was able to see Benson as an emergency case, I can’t thank you all enough Xx
martin wright
4 months ago
Cannot fault Herondens they have been extremely good with our Bunnies. Very patient with us with all our questions. Recommend all vets here. All of them have time for you and advise on the best way forward with your pet if needed.
Becca42
4 months ago
⭐️⭐️⭐️⭐️⭐️ Outstanding Care – Fonzie's Second Home I can’t speak highly enough of the team at Heronden Vet. The care they’ve shown my chihuahua, Fonzie, has been nothing short of amazing. Vicky and her team have gone above and beyond as we have been investigating his lameness. At our previous vets, Fonzie got visibly distressed — he sometimes had to be muzzled and clearly felt anxious. Since switching to Heronden, it’s like he’s a different dog. Now, he walks in with a waggy tail, excited for cuddles from the staff! Even after surgery, he has returned for follow up care happy and relaxed. The team is friendly, caring, and genuinely passionate about animals. Their personal and kind approach has made all the difference. Fonzie is calm, happy, and actually enjoys his visits — something I never thought I’d say. Thank you to everyone at Heronden for treating Fonzie like one of your own! Rebecca and Fonzie
Kate Drinkwater
4 months ago
I can not say enough good things about Heronden Veterinary Practice. The staff are amazing, they go above and beyond in their care for your pets. I truly felt that nothing was too much when it came to what they would do to help him. I will be forever grateful to them for the care they showed my cat! As a new self confessed nervy cat owner I was put at easy and reassured with out being patronised (a skill that is in short supply at other vets). The time and patience they showed me with all the questions that I had to ask was wonderful. The staff really care about the animals they look after, and are so warm and friendly. I would recommend this brilliant vets to anyone would wants the best treatment for both them and their pets.
Kloe Jane
4 months ago
We moved over to Heronden vets in November 2024 and since then we have received exceptional care for both our dogs. The customer service is second to none and they truly care for their dogs that they care for, our dogs enjoy going there every time, the ladies are lovely. Thank you Heronden vets!
