Pattenden Veterinary Clinic Ltd – Vets in Marden
Clinic Overview
Pattenden Veterinary Clinic Ltd describes itself as an independently run, family-owned practice with a purpose-built clinic and on-site facilities (including surgical suites, separate dog/cat wards, in-house lab testing, and advanced imaging). The website indicates it treats dogs, cats, poultry, and small furries, and offers both routine care and more advanced work-ups (X-rays/ultrasound) and surgery.
From the latest reviews available to us, owners often describe practical support such as being “really helpful on the phone,” using a “pet club” for regular medications, and specific handling approaches like a “chill protocol” that allowed a procedure to be completed without prior aggression. However, there are also recent complaints describing an upsetting manner from a vet named “Laura/Lara” and one report of a requested £125 upfront payment (said to include consultation plus potential treatment/medication) with an appointment cancelled when the caller didn’t respond quickly.
Services
From the clinic website summary, the practice offers
- •Routine health checks and preventative care: vaccinations, dental care, eye exams, weight/nutrition advice, and nail clipping.
- •Diagnostics: X-rays, ultrasound, laboratory tests, and ophthalmology.
- •Surgery: dental procedures and “expert surgical care,” with on-site surgical suites.
- •Facilities/capabilities: dedicated dog and cat wards, advanced imaging technology, an in-house laboratory, and a hydrotherapy unit.
- •Specialties listed: orthopaedics, cardiology, hydrotherapy, and advanced imaging.
- •Urgent and after-hours care: the website states urgent care including after-hours emergencies, hospitalisation, and euthanasia.
From reviews, owners specifically mention
- •Ear checks (requested appointment for ears).
- •Treatment of pad wounds/cuts.
- •End-of-life care/euthanasia support for a cat.
- •A “chill protocol” used to reduce aggression during a procedure.
- •Ongoing medication support via a “pet club.”
Pricing
- •One reviewer reports receiving a voicemail stating they had to pay £125 upfront or their dog’s appointment would be cancelled; the reviewer says they were told this amount covered consultation plus treatment and medication before the dog had been examined.
People
- •Rob (vet): mentioned positively by multiple reviewers. Examples given include being “great,” providing care over an extended period for “2 poorly cats,” and supporting an owner through euthanasia for a 15-year-old cat.
- •Polly: one reviewer credits Polly’s “guidance and medical knowledge” with turning around the health and quality of life of two dogs after issues with a previous vet.
- •Laura/Lara (vet): named in two recent negative reviews. One describes her as rude and making assumptions about exercise levels before discussing the dog’s injury; another describes feeling pressured about a Brucella test and being unhappy with how a complaint was handled.
Reviews
Google rating: 4.7 stars from 142 reviews.
- •Positive experiences describe friendly, efficient staff; helpful phone support; and continuity of care over time.
- •Several reviews name individual vets (Rob and Polly) for guidance in complex or serious situations, including prolonged illness and euthanasia support.
- •Specific handling/support approaches are mentioned, such as a “chill protocol” that enabled a procedure without aggression, and use of a “pet club” to manage regular medications.
- •Recent negative reviews raise concerns about communication and tone from a vet named “Laura/Lara,” and one complaint about an upfront payment demand (£125) and an appointment being cancelled before an exam took place.
Animals Treated at Pattenden Veterinary Clinic Ltd
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Pattenden Veterinary Clinic Ltd
Opening Hours
Hours
Reviews for Pattenden Veterinary Clinic Ltd
Note: Showing the 5 most recent Google reviews out of 142 we track in total. Recent reviews may not be representative of overall sentiment.
Margaret Unsworth
a month ago
Have used this vet's since my dogwas a puppy and have found them friendly and efficient. Rob is great. However my latest visit was unfortunate. The vet Laura was rude. She greeted us with undisguised reluctance. My dog had a nasty cut pad. He was agitated and lively which lead her to accuse us of not exercising him enough. Not true . This before even greeting us or asking us about his wound. She then implied that if we were not fit enough, we would need a dog walker. All of this was unfair and unjustified. My husband and I felt very offended. We will use this practice again but never this vet.
Anne A.
a month ago
I HAD An Awful Experience with this practice using the vet Lara. Her whole attitude towards my case was truly appalling from start to finish. An utter disgrace! My complaint against her has been very dismissive, she twisted the situation into her favour with her replies to me. Based on my experience and that of others I have since spoken to, I would not recommend this practice. I feel so strongly about this and the effect it would have to others treated like this I am taking official step's against her. If you have an imported rescue dog do not feel pressured by her to have the Brucilla test, I am now using a different practice who are fantastic, total opposite to her. I can however highly recommend Little Hoppers as an alternative.
Amie Stacey
2 months ago
Amazing staff. Really friendly
Issy Szumniak
3 months ago
Absolutely appalled by my experience. I received a voicemail telling me I had to pay £125 upfront or my dog’s appointment would be cancelled. By the time I called back, it already had been. When I queried the amount, I was told it covered not only the consultation but also treatment and medication, before my dog had even been seen or assessed. Wanted her ears checked. I explained I was more than happy to pay upfront for the consultation and ear check, but demanding advance payment for treatment and medication that may not even be required is unreasonable, unprofessional, and completely against what I’d expect from a caring veterinary practice. Good practice should always be to examine the animal first, then discuss the treatment not to demand money for something that hasn’t even been diagnosed without having even seen my dog. Which I explained and assured them payment after consultation was not a problem for treatment The focus here was clearly on money before welfare, which left me no choice but to go elsewhere. Saddened, disappointed, and shocked at how transactional and uncaring this approach was. Pet owners deserve far better, I would strongly advise looking elsewhere if you value compassion and proper veterinary care.
Issy Szumniak
a month ago
Absolutely appalled by my experience. I received a voicemail telling me I had to pay £125 upfront or my dog’s appointment would be cancelled. By the time I called back, it already had been. When I queried the amount, I was told it covered not only the consultation but also treatment and medication, before my dog had even been seen or assessed. Wanted her ears checked. I explained I was more than happy to pay upfront for the consultation and ear check, but demanding advance payment for treatment and medication that may not even be required is unreasonable, unprofessional, and completely against what I’d expect from a caring veterinary practice. Good practice should always be to examine the animal first, then discuss the treatment not to demand money for something that hasn’t even been diagnosed without having even seen my dog. Which I explained and assured them payment after consultation was not a problem for treatment The focus here was clearly on money before welfare, which left me no choice but to go elsewhere. Saddened, disappointed, and shocked at how transactional and uncaring this approach was. Pet owners deserve far better, I would strongly advise looking elsewhere if you value compassion and proper veterinary care.
James Hurst
3 months ago
Always brilliant with our Bernie. Really helpful on the phone and being part of the pet club to get his regular medications.
James Hurst
a month ago
Always brilliant with our Bernie. Really helpful on the phone and being part of the pet club to get his regular medications.
Kieren McGivern
a year ago
What can I say about Patrenden, they gave my two girls a new lease on life. After being failed by our previous vets, Polly saw my Anatolians and her guidance and medical knowledge has been a game changer. From having conversations of planning for the end, to now talking about how my girls run around the house and have never been happier.
MARDEN CATS
a year ago
We have been using Pattenden Vets since they opened but have spent a LOT of time there since 2nd August with 2 poorly cats. I cannot recommend Rob the vet enough and am so grateful to him for all the care we have received. Said a very hard goodbye to my 15 year old cat this morning and wouldn’t have wanted anyone else to take care of him. All reception staff have always been so lovely too and me, Thomas & Freddie are very grateful to you all. Thank you x
Su Bellenie
2 years ago
Brilliant service and fantastic staff. Had to take the chill protocol for o e of the beagles today and can say that it definitely worked and procedure completed without the aggression had before. Now have a very sleepy beagle.
