Pattenden Veterinary Clinic Ltd

Pattenden Veterinary Clinic Ltd is an independently run, family-owned practice in Marden, with a purpose-built clinic and on-site facilities including surgical suites, separate dog and cat wards, in-house lab testing, and imaging. It treats dogs, cats, poultry, and small furries, covering routine care as well as more advanced diagnostics and surgery. Recent feedback is largely positive about the team’s care, practical advice, and compassion, though there are some concerns about communication and manner in a small number of reviews.

Services

•Routine and preventative care: health checks, vaccinations, dental care, eye exams, weight and nutrition advice, and nail clipping.
•Diagnostics and clinical work-ups: X-rays, ultrasound, laboratory testing, ophthalmology, and advanced imaging, supported by an in-house lab.
•Surgery and on-site facilities: dental procedures, surgical care, separate dog and cat wards, and hospitalisation facilities.
•Specialist interests and rehabilitation: orthopaedics, cardiology, hydrotherapy, and advanced imaging are listed among the clinic’s capabilities.
•Urgent and end-of-life care: urgent appointments, after-hours emergencies, euthanasia, and support around serious illness. Recent reviews also mention treatment for issues such as ear problems and cut paw pads, plus use of a “chill protocol” to help a dog tolerate a procedure more calmly.
•Ongoing support: one reviewer mentions a pet club used for regular medications, and others describe help with both routine appointments and emergencies.

Pricing

No published pricing information is currently available for this clinic.

People

•Rob (vet): repeatedly praised for caring support, including long-running treatment for unwell cats and compassionate euthanasia care.
•Polly: credited by one owner with guidance and medical knowledge that significantly improved two dogs’ quality of life.
•Laura/Lara (vet): named in negative reviews about manner and communication.
•Wider team: recent reviewers also speak positively about the receptionists, nurses, and vets as caring, helpful, and friendly.

Reviews

Google shows a 4.7/5 rating from 144 reviews.

•Recent positive reviews describe a caring, helpful team across reception, nursing, and vet roles, with owners saying they feel supported in both routine visits and emergencies.
•Compassion around difficult moments comes through strongly, with praise for end-of-life care and for staff who were calm and practical during serious or long-term cases.
•Owners also mention helpful phone support, sensible options, regular medication support through a pet club, and a “chill protocol” that helped a dog complete a procedure without previous aggression.
•Negative feedback is mainly focused on one vet, Laura/Lara, with complaints about rudeness and pressure around communication; one reviewer also described being asked for £125 upfront and having an appointment cancelled when they did not respond in time.

Reviews for Pattenden Veterinary Clinic Ltd

Note: Showing the 10 most recent Google reviews out of 144 we track in total. Recent reviews may not be representative of overall sentiment.

Amy Frances Baker

1 month ago

I have always experienced a fantastic level of care from everybody at Pattended. They go above and beyond to make sure that my dog is given the best possible care, and they always try and find ways to keep the costs down for me. I have also had to have two elderly dogs put to sleep with them, and the compassion I received was wonderful. I really cannot recommend them enough - absolutely exceptional. (Amy Gillespie)

Susan Ireland

2 months ago

In the 5 years I have brought my dog to the Pattenden clinic, I have found the team from receptionists, nurses to vets to be caring, passionate and helpful. Whether it’s been a regular appointment or an emergency, they have given us sensible, practical advice or options. I’ve never felt rushed or unsupported, thank you to all. I will continue to recommend Pattenden to friends or anyone who asks.

Margaret Unsworth

4 months ago

Have used this vet's since my dogwas a puppy and have found them friendly and efficient. Rob is great. However my latest visit was unfortunate. The vet Laura was rude. She greeted us with undisguised reluctance. My dog had a nasty cut pad. He was agitated and lively which lead her to accuse us of not exercising him enough. Not true . This before even greeting us or asking us about his wound. She then implied that if we were not fit enough, we would need a dog walker. All of this was unfair and unjustified. My husband and I felt very offended. We will use this practice again but never this vet.

Anne A.

I HAD An Awful Experience with this practice using the vet Lara. Her whole attitude towards my case was truly appalling from start to finish. An utter disgrace! My complaint against her has been very dismissive, she twisted the situation into her favour with her replies to me. Based on my experience and that of others I have since spoken to, I would not recommend this practice. I feel so strongly about this and the effect it would have to others treated like this I am taking official step's against her. If you have an imported rescue dog do not feel pressured by her to have the Brucilla test, I am now using a different practice who are fantastic, total opposite to her. I can however highly recommend Little Hoppers as an alternative.

Amie Stacey

5 months ago

Amazing staff. Really friendly

Issy Szumniak

6 months ago

Absolutely appalled by my experience. I received a voicemail telling me I had to pay £125 upfront or my dog’s appointment would be cancelled. By the time I called back, it already had been. When I queried the amount, I was told it covered not only the consultation but also treatment and medication, before my dog had even been seen or assessed. Wanted her ears checked. I explained I was more than happy to pay upfront for the consultation and ear check, but demanding advance payment for treatment and medication that may not even be required is unreasonable, unprofessional, and completely against what I’d expect from a caring veterinary practice. Good practice should always be to examine the animal first, then discuss the treatment not to demand money for something that hasn’t even been diagnosed without having even seen my dog. Which I explained and assured them payment after consultation was not a problem for treatment The focus here was clearly on money before welfare, which left me no choice but to go elsewhere. Saddened, disappointed, and shocked at how transactional and uncaring this approach was. Pet owners deserve far better, I would strongly advise looking elsewhere if you value compassion and proper veterinary care.

James Hurst

7 months ago

Always brilliant with our Bernie. Really helpful on the phone and being part of the pet club to get his regular medications.

Kieren McGivern

1 year ago

What can I say about Patrenden, they gave my two girls a new lease on life. After being failed by our previous vets, Polly saw my Anatolians and her guidance and medical knowledge has been a game changer. From having conversations of planning for the end, to now talking about how my girls run around the house and have never been happier.