Emergency Vets in Chatham

## Summary Companion Care (Chatham) Ltd operates as a **locally owned Vets for Pets practice**. Based on the practice website, it’s set up for **in-house diagnostics and surgery** (including an operating theatre, isolation unit, hospital ward, ultrasound and digital x‑ray), and it also states it **accepts referrals from other veterinary practices** for advanced services. Recent reviews give concrete examples of **dental work (upper canine extractions with pain relief before discharge)** and **medical workups involving multiple tests**; owners also describe staff helping with **direct insurance claims**. Feedback is mixed on front-desk experience: several reviews praise reception staff (by name), while another reports being treated rudely and feeling pressured into testing. ## Services Services and capabilities explicitly mentioned on the website and/or in reviews include: - **Dentistry and dental imaging** (dentistry, dental x‑ray; review mentions **two upper canine teeth removed**) - **Surgery** - **Soft tissue surgery** - **Orthopaedics**, including **cruciate surgery** - **Anaesthesia** and an **operating theatre** - **Diagnostics and imaging (in-house)** - **Digital x‑ray**, **ultrasound**, **echocardiography** - **In-house laboratory** testing: **biochemistry**, **haematology**, **electrolyte testing** - **Blood pressure monitoring** - **Tonopen eye pressure testing** - **Inpatient facilities**: **hospital ward** and **isolation unit** - **Preventive and routine care**: **microchipping**, **nurse clinics**, **weight clinic**, **nutritional advice**, **prescriptions** - **Species/case types listed on the site** - **Small animals**, **reptiles**, and **exotic pets** - Specific interests listed: **small mammals**, **tortoises**, **rabbit dentistry and surgery**, **feline medicine** - **Bereavement support** (listed on the website) - **Health plans** (listed on the website; details/prices not provided in the inputs) Emergency/out-of-hours (as stated on the website): - Out-of-hours emergency consultations are handled by **Pet Emergency Treatment Services Limited**, with **fees starting from £245.00**. ## Pricing - **Out-of-hours emergency consultation fees start from £245.00** (via Pet Emergency Treatment Services Limited, per the website). ## People - **Joanna (vet)** – mentioned by a cat owner as “so good with the cats,” taking time to answer questions and ensure the cats are looked after. - **Dawn (receptionist)** – repeatedly mentioned as **polite, patient and friendly**. - **Catrina (RVN)** – singled out for supporting an anxious owner during a cat’s **dental procedure**, and for helping with a **direct insurance claim**. ## Reviews **Google rating: 4.6 stars from 372 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Cat-focused experiences mentioned**, including a vet described as particularly good with cats and a dental case involving **upper canine extractions**, extra pain relief before collection, and quick recovery. - **Diagnostic/testing-led care**: one owner describes “a lot of tests” leading to changes including **thyroid-related treatment** and **gastrointestinal dog food**, with improvement reported. - **Reception experience is inconsistent**: multiple reviews praise reception staff (including patience and friendliness), but another reviewer reports being **treated rudely** and feeling that recommended tests were presented as mandatory for treatment. - **Insurance support** is explicitly mentioned (help with a **direct claim**).