Linnaeus Veterinary Ltd T/A Cinque Ports Veterinary Group Ltd, located in Wye, Kent, has garnered a mixed reception based on available reviews and ratings. The clinic currently holds a low average rating of 2.5 stars from 17 reviews on Google Maps, suggesting widespread dissatisfaction among clients. This sentiment is echoed in the written reviews, which overwhelmingly express concerns about the clinic’s pricing structure and perceived care quality since its acquisition by Linnaeus.

Several reviewers have highlighted issues with high costs. For instance, one reviewer detailed a situation involving dental work for a cat, where the quoted price was £1,500, which they found unreasonable given their financial situation. Another client expressed frustration over the increased costs post-takeover, leading them to switch practices after more than two decades. The recurring theme in these reviews is the sentiment that the clinic prioritizes profit over pet welfare, with some clients feeling pressured into unnecessary treatments or facing unexpectedly high bills.

The reviews also reflect dissatisfaction with the clinic's customer service. Several clients described the staff as cold and uncaring, which contributed to their decision to seek veterinary care elsewhere. The clinic's approach to handling emergency appointments was also critiqued, with one reviewer noting new charges implemented for same-day bookings, which were not in place before the acquisition.

In summary, the feedback indicates a need for the clinic to address pricing transparency and client service to rebuild trust within the community. The reviews suggest a strong community presence of alternative veterinary services, which may influence client retention if concerns are not addressed.