Emergency Vets in Westerham

## Summary Mark Nelson Vets is an independent small-animal practice established in 1982 by Mark Nelson and his father, Michael. The practice is set up for everyday primary-care work (vaccinations, health checks, long-term condition monitoring) with in-house diagnostics including x‑ray, ultrasound, blood pressure monitoring, and an in-house lab, plus modern anaesthetic equipment (including electrically warmed surgery tables). From the latest reviews, owners most often describe a thorough, “keep-looking-until-the-cause-is-found” approach and vets who take time to explain options—alongside a small number of comments about front-desk manner being a problem. Specific examples mentioned include identifying dental disease that led to multiple tooth removals, diagnosing flea-bite allergy behind fur loss, and doing an older dog’s nail trim during a vaccination visit rather than requiring a separate nurse appointment. One reviewer also describes planning a follow-up appointment with a named locum vet. ## Services Based on the clinic’s website information and the written reviews available: - Consultations by appointment - Vaccinations (including annual boosters mentioned in reviews) - Routine health checks - Monitoring of long-term conditions - Advanced diagnostics, with on-site facilities including: - X‑ray - Ultrasound - Blood pressure monitoring - In-house laboratory testing - Anaesthesia support equipment noted on the website (state-of-the-art anaesthetic machines; electrically warmed surgery tables) - Pet travel certificates - Dietary advice - Behavioural advice - Flea and worm control (and flea-bite allergy discussed in reviews) - Dentistry/surgical treatment is referenced in reviews via “several teeth removed” for a cat - Nail trimming is mentioned as being done during a vet visit (for an older dog) Additional capabilities listed in the provided clinic data: - Emergency veterinary services (24/7 or extended hours) - Veterinary Nurse Training facility ## People - **Mark**: Named in multiple reviews, including long-term clients (one mentions staying with him for ~30 years). A reviewer also contrasts the practice’s approach with prior experiences elsewhere, describing Mark as “lovely.” - **Grace** and **Sophie**: Thanked by name in a detailed review describing thorough investigation of vague symptoms, dental extractions, flea-bite allergy identification, and supportive communication during bereavement after a sudden loss. - **Sonya (locum vet)**: Mentioned as “lovely and so helpful,” taking “a lot of care & time,” providing “a lot of useful information,” and arranging a follow-up appointment. ## Reviews **Google rating: 4.7 stars from 72 reviews.** Feedback is largely based on repeat clients and recent visits for routine care and problem-solving workups. **“Themes below are drawn from the latest written reviews available to us.”** - Long-term loyalty is a recurring theme (multiple reviewers describe being with the practice for many years/decades). - Thorough investigations and not “pushing” medication or unnecessary treatment are specifically mentioned; one owner describes the team continuing to investigate “vague symptoms” until finding the cause. - Concrete treatment examples include: dental disease identified leading to multiple teeth removed; fur loss attributed to flea-bite allergy; and nail trimming done during a vaccination appointment rather than booking separately. - Appointment experience is often described as efficient (one reviewer notes not waiting long) and the clinic environment as clean. - A minority report a sharply different experience at reception: one 1‑star review describes a receptionist as rude/unsympathetic and says others have switched practices because of it, while most other reviews describe a welcoming front desk.