Mark Nelson Vets – Vets in Westerham
Clinic Overview
Mark Nelson Vets in Westerham is highly regarded, with a solid 4.7-star rating from 67 reviews, indicating a consistent level of customer satisfaction. The clinic stands out for its comprehensive services, including emergency veterinary care and serving as a veterinary nurse training facility, which underscores its commitment to high-quality animal care.
The reviews present a generally positive image, with four out of the five accessible reviews awarding the clinic five stars. Clients frequently commend the staff's kindness, efficiency, and thoroughness. Notably, a review praises a locum vet, Sonya, for her helpfulness and meticulous care, while another highlights the clinic's welcoming atmosphere and excellent value care plans. Furthermore, the clinic's approach is described as balanced and holistic, focusing on evidence-based care without rushing to unnecessary treatments. This is exemplified by their handling of complex cases, such as identifying and treating previously overlooked health issues in pets, which has won them loyal clients.
However, not all feedback is positive. One review criticizes the receptionist's demeanor, describing her as unapproachable and rude, which has reportedly driven some clients to seek services elsewhere. Despite this, the overall sentiment remains favorable, with many clients expressing high trust in the clinic's team, including individuals like Grace, Sophie, and Mark, as well as the knowledgeable nursing staff.
Mark Nelson Vets appears to be a reliable choice for pet owners seeking dedicated and compassionate veterinary care, balancing thorough medical evaluations with a kind and supportive approach to both animals and their owners.
Special Services
Animals Treated at Mark Nelson Vets
Animals We Treat
Companion Animals
Opening Hours – Mark Nelson Vets
Opening Hours
Hours
Reviews for Mark Nelson Vets
Note: Showing the 5 most recent Google reviews out of 72 we track in total. Recent reviews may not be representative of overall sentiment.
Sarah Jukes
3 weeks ago
Mark has been our vet for around 30 years wouldn’t go any else.
Sandie Hartfield
a month ago
Mark Nelson is an excellent vet practice and I have been with him for years. All vets in his practice are kind and caring .
Andrew Preston
a month ago
Always professional, friendly and helpful. Thoroughly recommend.
Emma Kirby
a month ago
All the staff are kind, compassionate and knowledgeable. The surgery is always clean and I’ve never had to wait long for an appointment. I would trust any of the vets to treat my animals as i have seen them all and have always been happy with the advice I was given and the treatment my pet received. I’ve recommended them to many clients and friends.
Pamela Lancaster
a month ago
Geoff Tanner
3 weeks ago
Excellent veterinary surgery.. Very kind, efficient. Obviously very focused on the animal but also beautifully mindful of the owner.. Just excellent
Angie Chapman
3 weeks ago
Sonya, the locum was lovely and so helpful. She took a lot of care & time. I came away with a lot of useful information. We checked calenders & I'm pleased that we'll be having our follow up appointment with her. Thank you.
Rosie Watson
2 months ago
Having moved to a new area, top priority was to find a new vets for our 2 dogs. From the first visit to sign up, to bringing both dogs in for their annual jabs the team were brilliant. Welcoming, warm and happy to be there. The receptionists are friendly with smiles, and happy to help in anyway. The vet we met was excellent, and so helpful. She even cut out older dogs nails on the spot ( I have always had to come back and see a nurse on a different appointment). The care plan is also fab and excellent value for money. Would highly recommend.
Catharine Wheeler
2 months ago
Receptionist here very unapproachable, rude and unsympathetic. My mum has used this veterinary practice for years, and I honestly can’t go in there anymore because the way she speaks my mum. Lots of people in Westerham I know have found an alternative vet because of her. Such a shame because Mark Nelson is lovely.
Frankie Wise
3 months ago
I’ve been a client of Mark Nelson Vets since they opened in Westerham, and honestly—they’re the best. Genuinely. I’ve used other vets in the past, and while some have been okay, others have led to heartbreaking outcomes due to negligence or overmedicating. So I don’t say this lightly: Mark Nelson Vets are a rare find. What makes them stand out is the perfect balance they strike between being thorough, evidence-based, and holistic. They don’t rush to prescribe or push unnecessary treatments. Instead, they look at the whole picture and give thoughtful recommendations. If something doesn’t need medicating, they’ll say so—but if something does need addressing, they’ll leave no stone unturned. I’ve brought in pets with vague symptoms that others might have dismissed, but the team here have always kept looking until they found the cause. They are incredibly kind—to the animals and the humans. I have a multi-pet household with animals from different backgrounds, and the vets here have always taken the time to listen, to explain, and to act with compassion and care. A recent example: we took in a cat who had come from a lovely, multi-cat home, and had even had her yearly vaccinations. But when we brought her in for a check-up, it turned out she needed several teeth removed—something that had either been missed or not flagged by previous vets. She’d clearly been in pain for a while, and it was gutting to realise it had been overlooked. Same with a significant patch of fur loss, which turned out to be an allergic reaction to flea bites—again, something that hadn’t been identified or properly treated before. The difference in approach here was night and day. Special thanks to Grace, Sophie, and Mark—all fantastic. Not forgetting their amazing team of highly knowledgable and amazing nurses! They’ve helped us through routine visits and also through grief, when we suddenly lost a beloved cat. They took the time to talk through everything with empathy and clarity, which I’ll never forget. I could write pages more about why I trust this place with all my animals. If you’re looking for a vet who’s skilled, fair, and genuinely cares, you’ve found them. **Photo of one of our crew. Once our new cat’s coat is back to its full glory, I’ll upload a picture to show what a difference a good vet can make!
