Tender Paws Ltd, located in West Wickham, is a veterinary clinic that has been serving pet owners for many years, with services that include a veterinary nurse training facility. The clinic has received mixed reviews with an overall Google rating of 4.4 stars based on 48 reviews, suggesting a generally positive perception, though not without some notable criticisms.

Positive feedback highlights the clinic's longstanding service and compassionate care, especially for cats. Patricia Collins, a long-term client, commends the clinic for its prompt service and the thoughtful implementation of a segregated area for cats, which is beneficial for stressed and nervous pets. Another satisfied customer, Chase 252002, praises the staff, particularly Anna and Daisy, for their empathetic and professional care during a difficult time with their pet.

However, the clinic's reputation is somewhat marred by several negative reviews focusing on a specific incident involving a budgie. Multiple reviewers, including Melissa Bal and Ezma Parmak, express deep dissatisfaction with a vet named Judy, citing insensitivity and a lack of empathy during their visits. These reviews highlight concerns about the handling of their pet’s condition and the communication from the staff, which they found dismissive and lacking compassion.

Overall, while Tender Paws Ltd has a history of providing quality care, recent negative experiences have highlighted areas for improvement, particularly in communication and sensitivity during consultations. For potential clients, these reviews suggest a clinic that is generally well-regarded but with some inconsistencies in service that prospective pet owners may want to consider.