Warren House Veterinary Group - Rochester Surgery
#3 Vet in Rochester, Kent
Warren House Veterinary Group - Rochester Surgery – Vets in Rochester
Clinic Overview
Linnaeus Veterinary Ltd T/A Warren House Veterinary Group - Rochester Surgery is a veterinary clinic located in Rochester, Kent. The clinic has an overall Google Maps rating of 4.6 stars based on 257 reviews, indicating a generally positive reputation among a substantial number of clients.
The feedback from customers, however, presents a mixed picture. While the overall rating is high, there are significant concerns from some reviewers. Negative feedback highlights issues such as long wait times, insufficient medication availability, and perceptions of the clinic prioritizing profit over animal care. Notably, a recent review from Sharon McLean expressed dissatisfaction with the handling of her dog's treatment, resulting in a low rating. Another reviewer, Annabelle Head, criticized the clinic for changes in staff and practices, describing it as a "money game" and expressing a lack of trust in the care provided.
Conversely, positive reviews commend the clinic's staff for their care and dedication. Rachel Hasler praised the professionalism of staff members like Natalie, Pam, and Sue, expressing satisfaction with her pet's care. Similarly, long-term client Steve Thomas lauded the clinic for its fabulous staff and consistent service over the years.
The contrasting reviews suggest that while many clients are satisfied with the service, others have experienced issues, particularly related to communication and care management. This variance underscores the importance of considering both the high volume of positive reviews and the specific negative experiences when evaluating the clinic. Overall, the clinic appears to deliver a generally positive service with room for improvement in certain areas.
Animals Treated at Warren House Veterinary Group - Rochester Surgery
Animals We Treat
Companion Animals
Opening Hours – Warren House Veterinary Group - Rochester Surgery
Opening Hours
Hours
Reviews for Warren House Veterinary Group - Rochester Surgery
Note: Showing the 5 most recent Google reviews out of 259 we track in total. Recent reviews may not be representative of overall sentiment.
Jeff Phillips
3 weeks ago
They have looked after our boys fir years and we have built a very special relationship
Trevor Weston
4 weeks ago
Always an amazing vets. Caring, professional and supportive. Would happily recommend to all pet owners!
Michele Harvey
a month ago
Great staff, cleanliness was excellent. The vet was empathetic, professional and friendly. Highly recommend 👌 👍
Lynn Boorman
a month ago
Sharon McLean
a week ago
I thought my dog had a stroke despite her trauma and mine we were left in the waiting room for 25 minutes after her appointment time. I Was told that she had possible gereratic vestibular disease or possible brain tumour. She has not responded to the medication prescribed, there was insufficient medication in house and despite me paying for all meds I had to chase up again today to collect outstanding and paid for meds. Sadly despite paying over £200 for my consultation and medication my beautiful dog is being put to sleep tomorrow
Sharon McLean
2 months ago
I thought my dog had a stroke despite her trauma and mine we were left in the waiting room for 25 minutes after her appointment time. I Was told that she had possible gereratic vestibular disease or possible brain tumour. She has not responded to the medication prescribed, there was insufficient medication in house and despite me paying for all meds I had to chase up again today to collect outstanding and paid for meds. Sadly despite paying over £200 for my consultation and medication my beautiful dog is being put to sleep tomorrow
Annabelle Head
a month ago
Absolutely AWFUL!!! I do not understand how they can get good reviews. Had been taking my dogs here for years and never had an issue. Unfortunately new vets and change of staff has meant that its become a money game to them and no care is shown for the pets who come in. They are a company that shows no concern for the safety or care of your dog. They charge you for things you’ve asked for your dog not to have, they charge you for things youre unaware they are being given. They only care about the profit and care so little for the owners best friends are on an operating table. I CANNOT stress enough how important it is to go somewhere where your dog is properly cared for and looked after. I left and it was the best decision ive done for my dogs. Please please do not go here
rachel hasler
5 months ago
Natalie, Pam, Sue, just to name a few...everyone that works here is fantastic at their job & so caring....very pleased my pup is under such good care 5*❤️❤️
Steve Thomas
2 years ago
We’ve been bringing our dogs here for years, the staff are just fabulous. Can’t recommend this veterinary practice enough.
Anne Smith
2 years ago
After making the most difficult.decision of my life on the 17th November,I wasn’t sure what do do with misseys ashes until I spoken to my son,I was told at the time what would happen to her,I arranged to phone later that day after consulting my son i made that call,was reassured she would be scattered at the crematorium and we were both happy with that decision,yesterday the 22nd of November I get a phone call asking me what I wanted to do with my best friends ashes,if the whole experience wasn’t bad enough it all had to be dragged up again,I praised them at the time for there compassion but now I realise now they are not companionate at all,it’s just about the money,rest in peace MISSEY
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