Essex Vets Rainham

- Positive reviews often focus on surgical care and outcomes, including entropion surgery, BOAS surgery, C-sections and quick action on a newly found lump. - Several clients praise the team’s kindness and support, including one review describing compassionate care during a dog’s final visit. - Communication style is a clear dividing line: some owners appreciate direct, straightforward explanations, while others describe conversations they found rude or distressing, particularly around a nail-clipping visit.

Essex Vets Rainham is a Rainham, Kent practice with reviews highlighting prompt appointments and a mix of routine and surgical care. Recent feedback continues to praise outcomes for procedures such as entropion surgery, BOAS surgery and C-sections, along with clear, direct explanations from Tomas and the team. Overall experience is mixed, with some clients describing kind, reassuring care and others reporting poor communication, especially around some cat cases and a nail-clipping discussion.

Services

•Surgical procedures mentioned by clients include entropion surgery, BOAS surgery, Caesarean sections, and lump removal. Recent reviews include two Shar Pei dogs having entropion surgery with strong outcomes, a dog having BOAS surgery with clear pre-op explanations, and a last-minute lump appointment followed by removal the next day.
•Eye-related care is also mentioned, including help with cherry eye.
•Routine handling services such as nail clipping have been discussed in reviews, including the possibility of sedation for dogs that resist paw handling.
•Cat consultations are also reflected in recent feedback, including visits for balance or ear-related concerns, advice on fleas, and weight-management discussion.

Pricing

No published pricing information is currently available for this clinic.

People

•Tomas (vet): Frequently mentioned in connection with entropion surgery, BOAS surgery and a French Bulldog C-section. Many reviewers praise his surgical results and clear explanations, though some report communication they found rude or upsetting.
•Katie Thomas: Thanked by name for helping with a dog’s cherry eye.
•Riley Young (reception): Praised for helpful support at reception.
•Unnamed nurse: Mentioned positively during a French Bulldog C-section experience.

Reviews

Essex Vets Rainham has 4.1 stars from 186 Google reviews. Recent written feedback is mixed.

•Positive reviews often focus on surgical care and outcomes, including entropion surgery, BOAS surgery, C-sections and quick action on a newly found lump.
•Several clients praise the team’s kindness and support, including one review describing compassionate care during a dog’s final visit.
•Communication style is a clear dividing line: some owners appreciate direct, straightforward explanations, while others describe conversations they found rude or distressing, particularly around a nail-clipping visit.
•Recent cat-owner feedback is mixed: one reviewer praised a kind, informative consultation, while others felt concerns about an injured or unsteady cat were not handled well.

Reviews for Essex Vets Rainham

Note: Showing the 10 most recent Google reviews out of 186 we track in total. Recent reviews may not be representative of overall sentiment.

Emma Field

2 months ago

Extremely disappointing experience. I brought in an injured cat that was dragging its leg and clearly suffering. I explained that the cat was not mine and had been neglected by its owner, and I brought him in purely out of concern for his welfare. I was not asking for free treatment. I simply wanted the cat to at least be checked to make sure he was safe and not in immediate danger. However, they didn’t even examine him or assess his condition. I was told nothing could be done without payment, and there was no attempt to check on the animal’s welfare at all. It was incredibly upsetting to see a veterinary practice show no urgency or compassion in a situation where an animal was visibly injured and suffering. I left feeling completely let down. I would not recommend.

johnc43

Thomas is a fantastic vet and knows what he is doing, unfortunately my cavalier passed away, but everyone at rainham, all the staff were so lovely I can't fault them thank you so much

Rhea R

3 months ago

Took my cat here he had woken up wobbly and unbalanced. Was told he was probably hit by a car which is impossible he hadn't been outside and was absolutely fine the night before. We mentioned inner ear infection and was told 'cats don't get ear infections' utter nonsense a quick Google search and talk to a different vet confirmed that was what was causing his imbalance. Was charged £80 to be told cats don't get ear infections. Avoid here seem to only care about dog breeding.

Charlie

Brilliant vets, the staff and vets are lovely. They gave my dog the best care over the years and made my final moments with her as nice and comfortable as they could.

Samira Hajdini

I went because I was afraid my cat had an ear infection and other problems and the vet was so kind and informed me that it’s rare for a cat to get an ear infection, so not only does he thoroughly check that everything is okay he made sure to let me know what an actual ear infection looks like as well as what I need to keep an eye out for when looking for fleas. He was also the first vet to tell me my cat is overweight and told me about food that can help him feel more full. He was so kind to my cat as well even petting him as he spoke to me. I would definitely recommend this place to other cat owners especially ones like me who ask a lot of questions :)

nazli

4 months ago

I took my pomeranian here about a year ago to get her nails clipped, as she really doesn’t like having her paws touched and won’t let me trim them myself. The vet at the time was great and managed to do it within a couple of minutes with no issues. Since I’ve been struggling to trim her nails again, I decided to come back but unfortunately, this visit was completely different. The vet thomas who saw us this time was extremely rude, hostile and made me feel really uncomfortable. He said, in quite a disturbing way, that he would either have to “slam my dog to the ground” or sedate her. I understand refusing a service if a dog is being difficult, but there is absolutely no excuse to talk like that about an animal or to a client.

Yvette Ferguson

5 months ago

2 of my shar pei dog’s have had entropion surgery with Tomas. And have had amazing results. There eyes are perfect and they are both so much happier in themselves. Thank you all again especially Tomas. I highly recommend this vets if you are nervous about leaving your pets. They are well looked after here.

Marty

I would 100% recommend Essex Vets, they saw my golden retriever for a last minute appointment in regards to a lump I found, they said let’s remove and it was done the next day. I like the fact the vet is straight talking no beating around the bush! My boy is healing perfect! Thank you again!

Lisa Loughran

Jaycee mulholland

6 months ago

Thank you Katie Thomas and Riley young lad on reception helping Zara Cherry eye very professional team and caring team