Animal House Veterinary Services (Deal) Ltd

Animal House Veterinary Services (Deal) Ltd says it is independently owned and has been established since 2007, caring for more than 5,000 families. Its website lists in-house diagnostics and surgical facilities including X-ray, ultrasound, dental X-ray, a full in-house laboratory, modern surgical equipment, isolation facilities and cat-friendly areas. For urgent questions outside appointments, it also offers 24/7 vet guidance through VidiVet.

Services

• •Diagnostics, imaging and facilities: The clinic lists X-ray, ultrasound, dental X-ray, a full in-house laboratory, isolation facilities and modern surgical equipment. Reviews also mention the practice having its own blood lab, which owners found helpful for getting results without long waits.
• •General and urgent care: Reviews describe quick access when pets needed help, including an appointment arranged within an hour when another vet could not see a pet, and a cat treated promptly after an injury with an injection and oral medication.
• •End-of-life support: Several owners mention compassionate help with difficult decisions, including support during euthanasia and one home visit so a dog could be put to sleep at home.
• •Cat-friendly and behaviour-aware handling: The practice says it has cat-friendly facilities. Reviews also mention staff being accommodating with a very nervous cat, and repeated praise for handling a reactive dog with patience and understanding.
• •Other areas mentioned: The website lists ophthalmology, surgical nursing and parasitology. One owner also praised support for a cat with seizures, including a recommendation of Nutramarin, and another described the practice as especially good with bulldogs.
• •Out-of-hours guidance: The VidiVet partnership offers 24/7 in-app access to a vet for guidance, and one owner said they had used it several times and found it quick and helpful.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner described urgent treatment as very reasonably priced, while another said a quoted £771 for a cat dental clean felt too expensive and chose to move elsewhere.

People

• •Jeremy: Repeatedly praised for his support with reactive dogs and for compassionate end-of-life care, including a home visit for euthanasia.
• •Dr Stephanie: Mentioned warmly for helping an owner through the decision to put an older dog to sleep during lockdown.
• •Debbie Eske: Thanked for support with a cat's seizures and for calm, compassionate end-of-life care.
• •Rachel Russell: Mentioned positively alongside Debbie, and also linked by one owner with setting up VidiVet, which they found quick and helpful.
• •Olivia: Named in one recent negative review about an unhelpful and patronising phone enquiry.

Reviews

Google reviews average 4.8/5 from 317 reviews. Recent feedback is mostly very positive, with strong loyalty from long-term clients and a few criticisms around communication and the price of some procedures.

• •Compassionate end-of-life care is a clear theme: several owners describe kind, respectful support when pets were seriously ill or had to be put to sleep, with one owner also mentioning a condolence card and gift afterwards.
• •Urgent access and practical treatment are praised: reviewers mention fast appointments, including one arranged within an hour, and straightforward treatment that helped pets quickly.
• •Handling of nervous or more challenging pets is often seen as a strength: comments mention easy rescheduling for a nervous cat, understanding of a reactive dog, and confidence with bulldogs.
• •Negative feedback is limited but present: one reviewer criticised a receptionist's manner during a first enquiry, and another felt a cat dental-clean quote was much too high.