Animal House Veterinary Services (Deal) Ltd – Vets in Deal
Clinic Overview
Animal House Veterinary Services (Deal) Ltd presents itself as an independently owned practice and says it has been established since 2007, caring for more than 5,000 families. Its facilities include in-house diagnostics and surgical equipment such as X-ray, ultrasound, dental X-ray, a full laboratory, isolation facilities and cat-friendly areas. For help outside appointments, it also offers 24/7 vet guidance through VidiVet.
Services
- •Diagnostics, imaging and in-house facilities: The practice lists X-ray, ultrasound, dental X-ray, a full in-house laboratory, isolation facilities and modern surgical equipment. Owners have also mentioned the benefit of on-site testing and pets being kept in for day care when needed.
- •General and urgent care: Reviews describe fast access for problems that could not wait, including appointments arranged the same day or within an hour, treatment for a broken claw while visiting the area, and prompt care after injury or illness.
- •End-of-life support: Compassionate support around difficult decisions remains a strong theme, including euthanasia support at the clinic and a home visit so a dog could be put to sleep at home.
- •Cat-friendly and behaviour-aware handling: The clinic says it has cat-friendly facilities, and reviews continue to praise patient handling of nervous cats, reactive dogs and bulldogs.
- •Other areas listed: The website also mentions ophthalmology, surgical nursing and parasitology. Reviews have additionally highlighted support for longer-term conditions and practical health advice.
- •Out-of-hours guidance: The VidiVet partnership provides 24/7 in-app access to a vet for guidance outside normal appointments.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: several owners describe treatment as reasonably priced and say they did not feel overcharged, while one owner felt a £771 quote for a cat dental clean was too expensive.
People
- •Jeremy: Repeatedly praised for his support with reactive dogs and for compassionate end-of-life care, including a home visit for euthanasia.
- •Dr Stephanie: Warmly remembered for helping an owner through the decision to put an older dog to sleep, and also mentioned positively for calm handling.
- •Debbie Eske: Thanked for support with a cat's seizures and for compassionate care at the end of life.
- •Rachel Russell: Mentioned positively by owners, including in connection with the VidiVet service.
- •Olivia: Named in one negative review about an unhelpful first phone enquiry.
Reviews
Google reviews average 4.8/5 from 323 reviews. Recent feedback is mostly very positive, with a few criticisms around front-desk communication and the cost of some procedures.
- •Kind, practical care stands out: owners often describe the team as caring, gentle and friendly, with vets giving clear, usable advice rather than rushed appointments.
- •Urgent access is a recurring positive: reviews mention same-day help, fast appointments when another practice could not see a pet, and prompt treatment for issues such as injuries and sudden concerns.
- •End-of-life support leaves a strong impression: several owners describe thoughtful, empathetic care during difficult decisions, including a condolence card, a small gift afterwards and a home visit for euthanasia.
- •Negative comments are limited but present: one reviewer felt a receptionist was patronising during a first enquiry, and another felt a dental-clean quote was far too high compared with another local practice.
