Emergency Vets in Cranbrook

## Summary Goudhurst Veterinary Surgery & Equine Clinic is a small animal and equine practice established in 1989, with access to 24-hour emergency care. Reviews describe a team that prioritises continuity (owners mention being able to see their preferred vet “mostly”) and low-stress handling for anxious pets—several owners specifically mention nervous dogs being treated patiently, with small touches like a “tummy rub.” Practical support also comes up repeatedly: fitting appointments in at short notice for kennels, staff reading case histories in depth so owners don’t have to repeat everything, and help with insurance claims and advice. ## Services - Small animal and equine care (both stated on the clinic website and reflected in reviews). - Access to 24-hour emergency care (as stated on the website). - Surgery (mentioned by an owner whose dog “needed surgery,” with staff explaining what they were doing and checking for during the visit). - End-of-life care for horses (an owner describes an in-home visit for an elderly mare and a peaceful euthanasia, with time allowed to say goodbye). - Support with pet insurance claims (owners report staff helping with claims and offering advice based on past experience). - Veterinary Nurse Training facility (listed in the provided clinic data; reviews also mention a “student vet nurse”). ## Pricing - A “Healthy Pet Club” membership is mentioned by a reviewer as including vaccinations and flea and worm treatment, and providing a discount (no price details given). - One reviewer describes costs as “quite reasonable,” while also noting that veterinary care is expensive in general (no fees quoted). ## People - **Anna (vet)**: mentioned by name in a long-term client review alongside complex and unusual feline health issues. - **Claire (vet nurse)**: named positively by a cat owner. - **Daisy (student vet nurse)**: named positively; aligns with the clinic being a nurse training facility. - **Lucy and Lesley (reception)**: named; Lesley is specifically praised for arranging an appointment over email when the owner struggled to talk about an end-of-life decision. - **Molly**: credited with an empathetic, respectful approach during an elderly mare’s euthanasia, allowing time for the owner to grieve and describing the process as “quick and peaceful.” - **Chloe**: praised for “bedside manner” and for advocating for a poorly pet; the same review notes the owner didn’t feel rushed and received advice beyond the immediate appointment. ## Reviews **Google rating: 4.8 stars from 54 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Consistent comments about calm, patient handling of nervous animals (e.g., owners of anxious dogs mention staff taking time and helping the pet settle). - Clear explanations during stressful situations, including surgery, with owners saying staff explained what they were doing and what they were checking for. - Continuity and case familiarity: owners say staff read prior notes in depth so they didn’t need to “start from scratch,” and that they can usually see the clinician they prefer. - Practical, owner-focused support: short-notice help for kennels, sensitivity to affordability concerns, and active assistance with insurance claims. - End-of-life care is described in detail for an equine euthanasia, with emphasis on respect, empathy, and a peaceful process.