Cinque Ports Veterinary Group Ltd – Vets in Romney Marsh
Clinic Overview
Cinque Ports Veterinary Group Ltd offers routine appointments as well as a stated 24/7 emergency service provided by Vets Now (based at the Cinque Ports Veterinary Hospital). In the latest reviews available, owners repeatedly describe being seen on time, having concerns listened to, and receiving clear explanations (one reviewer mentions “psycho ed” being communicated well). Several reviews also point to small practical touches such as puppy vaccine visits that included a gift bag/treat, and suggestions to bring in a vet-nervous dog just to be weighed so they can get used to the clinic.
Cinque Ports Veterinary Group Ltd offers routine appointments as well as a stated 24/7 emergency service provided by Vets Now (based at the Cinque Ports Veterinary Hospital). In the latest reviews available, owners repeatedly describe being seen on time, having concerns listened to, and receiving clear explanations (one reviewer mentions “psycho ed” being communicated well). Several reviews also point to small practical touches such as puppy vaccine visits that included a gift bag/treat, and suggestions to bring in a vet-nervous dog just to be weighed so they can get used to the clinic. One reviewer flags limited wheelchair access due to a large step/steep ramp, but says staff made alternative arrangements (including bringing pets to/from the door).
Services
- •24/7 emergency care arrangement: Emergency service available 24 hours a day, 365 days a year, provided by Vets Now and based at the Cinque Ports Veterinary Hospital (as stated on the website).
- •Vaccinations: Puppy vaccines are specifically mentioned in reviews.
- •Urgent same-day attention (as described in reviews): A dog-bite emergency was reportedly seen “right away.”
- •Support for anxious pets: Owners mention being encouraged to bring a dog in simply to be weighed to help them acclimatise to the practice.
- •Pet plans: Reviews mention pet plans that include discounts (no plan details provided).
Reviews
Google rating: 4.8 stars from 144 reviews. The latest written reviews available to us include many short endorsements plus a few detailed accounts of specific visits. “”
- •Clear communication and being listened to: Owners mention their concerns were heard and explanations were informative and patient, including with an older pet.
- •Smooth appointments: One reviewer specifically notes being greeted by a friendly receptionist and being seen on time.
- •Extra touches at puppy visits: Gift bags/treats are mentioned alongside vaccinations.
- •Handling stressful situations: An emergency dog-bite visit is described as being dealt with immediately and calmly.
- •Access limitations and workarounds: One reviewer reports the entrance is not wheelchair-friendly due to a step/steep ramp, but says staff offered alternatives (door handover, seating, water).
- •Mixed feedback exists: One low-star review is present in the latest set we have, but it contains no written details to explain the issue.
Animals Treated at Cinque Ports Veterinary Group Ltd
Animals We Treat
Companion Animals
Pricing at Cinque Ports Veterinary Group Ltd
Typical prices at Cinque Ports Veterinary Group Ltd in Romney Marsh, Kent (where available). Prices can change—check with the clinic to confirm.
20 prices available. Last updated 23 Feb 2026.
Consultations
Vaccinations
Neutering
Treatment
£42.50 Included
Clipping & Grooming
£26 Included
Euthanasia
£100.50 £100.50
Other Services
Are these prices out of date?
Submit updated pricesOpening Hours – Cinque Ports Veterinary Group Ltd
Opening Hours
Reviews for Cinque Ports Veterinary Group Ltd
Note: Showing the 5 most recent Google reviews out of 144 we track in total. Recent reviews may not be representative of overall sentiment.
Debra Dowse
a year ago
Lisa Sharp
2 years ago
Very helpful and lovely staff
Ellie Murphy
2 years ago
pAT m
2 years ago
Very informative and helpful and patient with my older pet.
Tony Bevan
2 years ago
Very good vets
Terence Khan (Terry)
2 years ago
I usually deal with their sister branch in Ashford but on this occasion used the Lydd location. From beginning to end the service was excellent. I was greeted by very friendly receptionist and we were seen on time by the vet. Our concerns were listened to and appropriate psycho ed was communicated well. We were given a nice little treat for our pup as a thank you for using the Lydd branch given Ashford was our usual and nearest location.
DeeDee Fernandez
3 years ago
First visit with a new puppy and I was very happy. Lovely staff, who were knowledgeable and well informed. We even got a puppy gift bag with the vaccines administered. I have an older dog too and they said I should just bring him in to weigh him to get him used to the place as he hates vets! What a great idea. Thank you to everyone we met today. Really happy to have you as our local vet!
Michelle Mott
3 years ago
Friendly staff and accommodating although, much like everything these days, prices are quite a lot. Although they offer pet plans with discounts. Isn't wheelchair friendly as a large step at the front door, and steep ramp outside leading to the step. Staff will make alternative arrangement though, including taking your pet and returning them at the door, offer seating, water for pets and is clean.
Alex Hatton
4 years ago
We had an emergency when visiting Camber Sands with our puppy who was bitten by another dog. I called this vet and they saw her right away and our experience was excellent. In what was a very stressful situation, the staff were all amazing and provided exceptional care. We can’t thank the team enough!
Amy Edwards
7 years ago
Amazing staff, all are very friendly and helpful. Have been coming here for the last 7 years and wouldn't use anyone else. My 14 year old cat had a bad experience with another vet and will only trust one vet, who is at this surgery. Definitely recommend.
