Barrow Hill Veterinary Centre – Vets in New Romney
Clinic Overview
Barrow Hill Veterinary Centre in New Romney is an IVC Evidensia small-animal practice. Reviews most often describe routine and problem-focused consultations for pets including dogs and a hamster, with particular praise for thorough examinations and staff who listen carefully to owners. Recent feedback remains mixed overall, with many positive comments about professionalism and reception staff alongside a small number of serious complaints about attitude and costs.
Barrow Hill Veterinary Centre in New Romney is an IVC Evidensia small-animal practice. Reviews most often describe routine and problem-focused consultations for pets including dogs and a hamster, with particular praise for thorough examinations and staff who listen carefully to owners. Recent feedback remains mixed overall, with many positive comments about professionalism and reception staff alongside a small number of serious complaints about attitude and costs.
Services
- •Routine health checks: reviewers mention 6-monthly health checks, including a veterinary nurse-led check that was described as detailed rather than a tick-box exercise.
- •General consultations for illness or injury: examples include assessment of a dog with lameness, discussion of treatment options, pain-relief medication, and a planned follow-up visit.
- •Follow-up care: return visits are specifically mentioned after an initial consultation for lameness.
- •Small mammal care: one owner describes a hamster consultation where the vet was helpful and polite, and antibiotics were provided.
Pricing
No published pricing information is currently available for this clinic.
People
- •Veterinary nurse (name not given): praised for listening closely to an owner’s description of their dog’s normal behaviour and carrying out a thorough 6-monthly check.
- •Vets (names not given): described in reviews as helpful, polite, and willing to discuss treatment options before prescribing medication.
- •Reception team (names not given): often described as welcoming, cheerful, and friendly.
Reviews
Barrow Hill Veterinary Centre has a 4.6/5 Google rating from 191 reviews.
- •Several recent reviewers describe friendly, welcoming staff and thorough consultations, especially for routine checks and first visits.
- •Care for anxious animals and stressed owners is specifically praised, with one reviewer saying the team were especially patient with very scared pets.
- •Feedback on the practice environment is mixed: some reviewers describe it as clean and tidy, while one mentions a bad smell, dirty floor, and a cramped waiting area.
- •A small number of negative reviews raise serious concerns about staff manner and the cost of care, including one complaint about end-of-life charges and another alleging rude and threatening behaviour.
