Barrow Hill Veterinary Centre

Barrow Hill Veterinary Centre is a general small-animal practice (based on reviews mentioning dogs and a hamster), offering routine health checks and problem-focused consultations. Recent reviewers frequently describe thorough examinations where staff listen carefully to owners’ explanations (including a veterinary nurse-led check) and discuss treatment options such as medications. Experiences are not uniform, though: alongside multiple reports of friendly, welcoming reception staff, one reviewer describes a very negative interaction involving rudeness, swearing, and threats to report an owner.

Concrete details mentioned by owners include

• •6‑monthly health checks with a veterinary nurse, described as detailed rather than “tick box”.
• •Consultations for lameness, with pain‑relief medication prescribed and follow-up visits planned.
• •A hamster consultation where the vet was described as helpful despite not being an “exotic pet vet”.

Services

Services and situations specifically referenced in the available information include

• •Routine health checks (including 6‑monthly checks).
• •Assessment of lameness and prescribing pain‑relief medication.
• •Follow‑up consultations after an initial visit (mentioned in relation to lameness).
• •Small mammal care: consultation for a hamster, including antibiotics provided (described as diluted and intended to last 7 days).

Pricing

• •One reviewer reports being charged £89 for a consultation they say lasted up to 8 minutes, plus the cost of a small amount of diluted antibiotics for their hamster (they felt the antibiotic amount was minimal for the price).

People

• •Veterinary nurse (name not given): described in one review as listening closely to the owner’s account of their dog’s normal behaviour and performing a thorough 6‑monthly check.
• •Vets (names not given): described as helpful and polite in several reviews; one review mentions that optional medications were discussed before prescribing pain relief and arranging follow-up.
• •Reception team (names not given): often described as welcoming/cheerful and taking time to talk while owners waited. In contrast, one reviewer reports “rudest staff”, including swearing and threatening to report a pet owner.

Reviews

Google rating: 4.6 stars from 190 reviews.

• •Thorough, attentive consultations are a repeated positive theme (owners mention staff taking on board what they described and examining pets carefully).
• •Reception is frequently described as welcoming, with some owners noting staff took time to speak with them while waiting.
• •Handling of nervous pets is specifically praised in one review (“patient… especially with very scared pets and stressed owners”).
• •Facilities feedback conflicts: multiple reviewers describe the practice as clean and tidy, while another reports a bad smell, dirty floor, cramped seating, and out-of-date items on a shelf.
• •A minority but serious complaint describes staff as rude and threatening to report an owner for suspected mistreatment when the pet was sick.