Kingsferry Veterinary Clinic

Kingsferry Veterinary Clinic is part of the Mote Park Veterinary Group. The website describes it as a modern, well-equipped practice with a bright, spacious waiting room, large consult rooms, and ample parking. Based on the site and recent reviews, owners most often describe routine care plus surgery—including one report of an operation to remove a cancerous lump, with two teeth removed during the same anaesthetic. Reviews are largely positive about how pets are handled during appointments and difficult moments, but there are also accounts describing a lack of compassion in an end-of-life situation for an unregistered stray and dissatisfaction with advice and policies around flea treatment.

Services

• •Surgery (website specialty; also referenced in reviews), including
• •Lump removal surgery described as removal of a cancerous lump (review).
• •Dental extraction: two teeth removed during the same procedure as the lump surgery (review).
• •Medicine (website specialty; not further detailed in the available sources).
• •Orthopaedics (website specialty; not further detailed in the available sources).
• •Regular check-ups (review).
• •Monthly subscription for ongoing medications/tablets (review).
• •Flea treatment (review).
• •Euthanasia/end-of-life care is mentioned in reviews (both positively and negatively), but the clinic’s policy/process is not described in the website summary we have.
• •Veterinary Nurse Training facility (structured clinic data).

People

• •Fig (vet): mentioned as helping an older pet who was losing weight and “perking up” after care (review).
• •Owners frequently mention staff being good with pets during visits (review theme), and some describe staff as compassionate and understanding during worrying or emotional appointments (review theme).
• •A minority of reviews describe the opposite experience, including one account where a finder of an injured stray cat felt the clinic showed no compassion when euthanasia was requested (review).

Reviews

4.7 stars from 203 reviews. Feedback is mostly about day-to-day appointments and how the team responds in stressful or end-of-life situations, with a couple of sharp criticisms about compassion and product/advice handling. “”

• •Surgical outcomes and combined procedures: one owner reports successful cancerous lump removal, with two teeth extracted while the dog was under anaesthetic.
• •Ongoing care and continuity: one owner mentions a monthly subscription covering regular medications, plus regular check-ups with “accommodating” staff.
• •Handling nervous or emotional situations: multiple reviews mention staff being compassionate/understanding, including support when saying goodbye to a pet.
• •Negative experiences
• •One review describes a refusal/poor response when bringing in an injured, dying stray cat for euthanasia, leading to the cat “having to suffer more.”
• •Another review reports dissatisfaction with flea treatment effectiveness, advice given over the phone, and a policy of not accepting unopened prescription returns, which the reviewer interpreted as being money-driven.