Goudhurst Veterinary Surgery & Equine Clinic

- Many reviewers describe the team as friendly, calm, and reassuring, with especially positive comments about handling nervous dogs gently and helping them settle. - Owners repeatedly mention clear explanations during stressful situations, including surgery, and say they feel listened to rather than rushed. - There is strong praise for the whole team across reception, admin, nurses, and vets, with several long-term clients saying the practice knows their animals well and provides good continuity of care.

Goudhurst Veterinary Surgery & Equine Clinic in Cranbrook is part of CVS and provides both small animal and equine care, including access to 24-hour emergency cover. The practice is also a veterinary nurse training facility. Reviews consistently describe a friendly, reassuring team, with particular praise for calm handling of nervous pets, clear communication, and compassionate support during difficult moments.

Services

•Small animal and equine care: The clinic treats both companion animals and horses, with reviews reflecting long-term care for dogs, cats, and elderly horses.
•24-hour emergency care: Access to round-the-clock emergency cover is stated by the practice.
•Surgery and follow-up care: Owners mention pets receiving surgery, with staff taking time to explain what they were doing and what they were checking for.
•End-of-life care for horses: Reviews describe sensitive equine end-of-life support, including a home visit for an elderly mare and a peaceful euthanasia with time allowed to say goodbye.
•Insurance claim support: Owners say the team helps with pet insurance claims and offers practical guidance from past experience.
•Support for nervous animals and ongoing cases: Reviews often mention patient handling for anxious dogs, plus good continuity where staff are familiar with a pet’s history and prior notes.
•Veterinary nurse training: The practice is identified as a veterinary nurse training facility, which is also reflected in review mentions of a student vet nurse.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews add some nuance: one owner describes the costs as quite reasonable overall, and says the Healthy Pet Club includes vaccinations plus flea and worm treatment with a discount, although no detailed fee list is published here.

People

•Anna (vet): Praised by a long-term client, especially in relation to complex and unusual feline health issues.
•Claire (vet nurse): Named positively by a cat owner.
•Daisy (student vet nurse): Mentioned warmly in reviews; fits with the practice’s nurse training role.
•Lucy and Lesley (reception): Both named positively, with Lesley specifically thanked for arranging an appointment by email at a difficult time.
•Claire (vet): Mentioned fondly by a long-term client and noted to be on maternity leave in one review.
•Molly: Thanked for an empathetic and respectful approach during an elderly mare’s euthanasia.
•Chloe: Praised for excellent bedside manner, not rushing appointments, and advocating for a poorly pet.

Reviews

Google rating: 4.8 stars from 54 reviews.

•Many reviewers describe the team as friendly, calm, and reassuring, with especially positive comments about handling nervous dogs gently and helping them settle.
•Owners repeatedly mention clear explanations during stressful situations, including surgery, and say they feel listened to rather than rushed.
•There is strong praise for the whole team across reception, admin, nurses, and vets, with several long-term clients saying the practice knows their animals well and provides good continuity of care.
•Compassionate support stands out in more difficult moments too, including equine end-of-life care, short-notice help for kennels, and practical assistance around affordability concerns and insurance claims.

Reviews for Goudhurst Veterinary Surgery & Equine Clinic

Note: Showing the 10 most recent Google reviews out of 54 we track in total. Recent reviews may not be representative of overall sentiment.

Dog Hotel

4 months ago

We have been using Goudhurst for years now for our Kennels, they are always so accommodating to our needs, helping out at short notice, great staff who really care, extra touches ie vet beds, nice treats! Thank you to the many people who work there for all of your kindness

Clare Grant

I cannot recommend Goudhurst vets more highly. The whole team of staff are extremely friendly and reassuring to our animals. Ollie is a very nervous patient and they treated him with such love care - even getting a tummy rub moment!👍

Rebecca Rothwell

We have been using Goudhurst vets for years and wouldn’t take our cats anywhere else. They are absolutely amazing and always go above and beyond. A special shout out to Anna (vet), Claire (vet. Nurse), Daisy (student vet. Nurse) and Lucy and Lesley (reception). Also to the wonderful Claire (vet) who is on mat leave at the moment. From the death of our beloved Jack to looking after Rufus, Mabel and Clive (the latter who has complex and unusual health issues), they have been there through it all and are so knowledgeable, patient, kind and caring. We left our previous vets as we weren’t very impressed and are so glad we did as almost 6 years later, we are still here. Thank you!!!!! ❤️

Paul Cannell

I’ve been using Goudhurst Vets for many years and on a regular basis. I’ve always found the staff to be friendly, professional and go the extra mile. I cannot recommend enough the level of care received from receptionists, admin, nurses through to the vet themselves. First class!

Sarah Paterson

6 months ago

Absolutely fantastic vets. We’ve got one dog that loves everyone and one that’s very nervous and everyone at the vets from reception staff, to nurses and vets have always been so considerate and helpful when dealing with our nervous boy. I would highly recommend to anyone looking for a friendly, considerate practice who really take the time to get to know both the animals they’re helping and their owners.

Kay Donovan

I used Molly at Goudhurst Vets to come and see my very elderly Mare to see if it was time and it was, we waited a few days so I could say goodbye and she was so respectful of my feelings and let me grieve while this was being done, it was quick and peaceful and exactly how it should be. For a service that is very sad it was dealt with such empathy this was including the receptionist Lesley who sorted my appointment over email because I was struggling to talk about it.

Hannah Barnes

7 months ago

Excellent vets, I cannot rate them highly enough! All staff are friendly and absolutely love animals which is of course reassuring when you go to a vets. They’ve treated both my dogs now and really put us at ease when one of them needed surgery. All the team are empathetic and professional, and have provided high quality care for my dogs every time we have visited. At the same time they reassured us and explained exactly what they were doing and what they were checking for. Thank you so much for your dedication and support!

Louise Thompson

1 year ago

The reception team and any nurse / vet I have dealt with here are wonderful. They are sensitive to yours and your pets needs, they actually listen, and they're realistic about what is the best course of action, not just offering treatments for the sake of it. They are sensitive to different circumstances, busy lifestyles and affordability concerns too. This is through personal experience and hearing conversations with others. Vetinary care is expensive, and this is expected for all of us, but I find the costs quite reasonable, and because you can become a member of The Healthy Pet Club, this provides a discount and includes vaccinations and flea and worm treatment. Also, as long as your pet is insured, the team will go out of their way to help you with any claim and offer advice based on their past experience. Finally, it is not always possible at short notice to see the vet/nurse you prefer, but mostly you can here, and to be honest where I haven't, the alternative available person actually read in depth the ongoing issue with my pet so I didn't have to start from scratch explaining everything. This alleviates a lot of stress and I think is very important. Other Vetinary Clinics have not done this for me in the past. You can feel confident that any pet under the care of this clinic would be well looked after, and you and your pet are receiving the best possible care and advice.

Charlotte Turner

Amazing service in a time of extreme stress. The calming nature of the team diffused all worries and provided excellent care to a beloved pet. On returning for a check up multiple members of the team remembered Pumpkin and showed genuine care over her wellbeing. I can't recommend these vets enough. I felt listened to and not rushed to complete the appointment when addressing issues and was given advice that would benefit my cat outside of the services offered. Chloe's bedside manner was amazing, a champion for poorly pets.