Fern Cottage Veterinary Surgery, located in Sittingbourne, provides reputable veterinary services with a specialization in veterinary nurse training. The clinic boasts an impressive 4.7-star rating on Google from 150 reviews, indicating a high level of satisfaction among its clientele. Such a rating, particularly from a large number of reviews, suggests that the clinic consistently delivers quality care and service.

The overwhelmingly positive feedback from recent customer reviews highlights the compassionate and attentive staff, particularly in handling elderly pets with complex health issues. For example, one client expressed gratitude for the considerate and patient manner in which the clinic managed the difficult decision of euthanasia for their elderly cat. Another review praises the staff for their professionalism and quick communication regarding test results, with special mention of a staff member named Reneta for her politeness and informative approach.

However, not all feedback is positive. Some customers have reported dissatisfaction regarding the clinic's pricing and handling of specific medical inquiries. Concerns were raised about being charged a full consultation fee for a brief routine check-up. Additionally, there were complaints about the clinic's handling of medication inquiries for pets with anxiety, where clients felt the receptionist provided dismissive and inaccurate information.

Overall, Fern Cottage Veterinary Surgery is well-regarded for its quality care and compassionate service, although there are areas for improvement, particularly in customer service and communication regarding treatments and pricing.