Not impressed. Rang at 11pm as my dog had fainted and was belly breathing. Told to come straight in. Sat for 40 mins before a vet registered us. In waiting room was a cat that had been mauled by dogs, a cat with a piece of tail chopped off and a large puppy with a very bad knee. They eventually looked at the mauled cat which was clearly dying after 1 hour of us being there. Two vets then came out and told the rest of us it would be a three hour wait to go home and gone back tomorrow or go elsewhere. One vet said to the people with the dog with a bad knee “ I’m not supposed to say this but give him aspirin” then when they went to walk out and the dog couldn’t walk she changed her mind thank god and saw the dog was in agony. We were told that put dog looked ok now, she had perked up so we decided to leave. Thus weekend we had to have put dog put to sleep because she had a tumour pressing on her heart and it had been there for ages hence the fainting which they did not show any concern about at the so called emergency vet! I went to MEAD with her the second time and they were 1/4 of the price, very concerned and very helpful. The vets now were a joke.

Cannot put into words the care they gave Izzy. They were simply amazing. From the shock of Izzy needing emergency operation to the care they gave after, to both Izzy and myself. Only issue we had was with vets now, the overnight care. Wanted payment before they cared for my dog then referred to her as a cat!

I can’t thank this clinic and their incredible team enough. My cat was extremely unwell—she was on the verge of dying—and I was terrified. But from the moment we walked in, every member of the staff was compassionate, supportive, and fully committed to helping her. They went above and beyond in every way, showing not just medical expertise but true kindness and care. Thanks to them, my cat made a full recovery and is now healthier and happier than ever before. I am beyond grateful for the exceptional care and dedication they gave us. Highly recommended.

I came to Vets now with emergency circumstances for my Pet Labrador. He had mild anaphylaxis from a bug sting. The vet and admin team were wonderful and prompt with advice. Very sympathetic and considerate. Fortunately my pup made a full recovery. ❤️‍🩹 I trust the team with my family pet.

Excellent service and lovely staff. They were under a lot of pressure which they handled superbly. My little dog was well cared for by everyone at the Sidcup and Gillingham surgeries that evening. Thank you.