I wish I could say I wholeheartedly recommend this practice, but unfortunately, my recent experience has been nothing short of frustrating and stressful. I have been a loyal client of Oval Vets for over 20 years, trusting them with the care of multiple pets over the years. However, my recent experience with them has left me deeply disappointed. This was my first time ever having to make an insurance claim for one of our pets, and because of misleading and incorrect information that was recorded on our dog's medical notes, the insurance company rejected the claim for over £2,000. When I reached out to Oval Vets to have the issue corrected, I was met with increasing difficulty. I requested to speak with the practice manager, but all I was given was the head nurse, who seemed completely unbothered. To make matters worse, I requested copies of the phone calls related to this case, but was told it could take up to 10 weeks to process the request, even though the matter was urgent and involved my own personal information. This response was not only unacceptable, it felt like they were actively avoiding addressing the issue. The most alarming part of all of this was that we were told by multiple vets that our dog was vomiting and had pancreatitis. However, when we transferred our dog to a specialist, we found out that wasn’t the case at all. Our dog was simply regurgitating, a condition common in French Bulldogs, and could be resolved with a straightforward operation. The wrong diagnosis not only caused us unnecessary stress and upset, but it also led to inaccurate medical notes that now affect the insurance claim. The reception staff have always been friendly, and I’ve never had a problem with them, but I cannot overlook the mistakes made with our dog's health and the financial impact this has caused. Unless you’re willing to risk incorrect diagnoses and misleading information being recorded in your pet’s medical history, I would strongly advise seeking care elsewhere. I’m beyond frustrated and stressed by the way this has been handled, and it’s incredibly disappointing considering the long history I have with this practice. I have noticed they say with all reviews they can't find a record of the pet so will be interesting how they brush this off!

What a fantastic welcoming group of people working there. Our boy needed a check up and he was made to feel welcome with treats and strokes and an experience that left him with a positive connection. Even when he toileted in there! The staff are so helpful and friendly and have a genuine interest and care for your animal. Could not sing thier praises more highly.

A great vet practice. Always a welcoming bunch on arrival, and every vet seen to date, seems to really put the pet first. It’s easy to book appointments, and if ever I’ve had to change appointments, they’re always happy to assist. I just wished my GP treated me the same way. Lol

Such a wonderful caring oractice have been with them for many many years. The staff at both venues are so caring and helpful and to us they are all our extended family we love them all. So nice to have vets who really care and staff and to feel reassured even if your query is just a little one cant say more than Buster and us love each and every one there. Big hugs xxx

Oval Pets have been there for us ever since we got our dog Lola at 8 weeks old. Always gave us an appointment straight away and their staff were amazing from beginning to end, especially Mel who loved Lola and always offered her a treat (even though Lola hated being at the vets, but it wasn’t personal!). We had to say goodbye to our beautiful girl last week after 15 years and they were very professional, supportive and compassionate throughout . We received a beautiful card from Oval Pets with an emotional poem and some forget me not seeds to plant in memory of Lola. Thank you for everything and for looking after our beautiful girl 💕🐶🐾🌈💔