Elands Veterinary Clinic, located in Sevenoaks, is a well-regarded facility with a 4.8-star rating from 94 reviews on Google Maps. The clinic is known for its comprehensive veterinary services, including 24/7 emergency care and a veterinary nurse training facility. While the overall rating suggests a high level of customer satisfaction, recent reviews indicate a mixed experience.

Positive reviews highlight the clinic’s exceptional care and friendly staff. Long-term clients like Kate Stoneman and Jessica Lewis commend the compassionate and knowledgeable service from both the veterinary and support staff. Mitchel Keene, a pet owner with extensive experience, praises the clinic for its outstanding service, noting that even his pets enjoy their visits.

However, recent feedback reflects some concerns, particularly related to management and customer service. Reviews by Alistair M and A F express dissatisfaction following changes in ownership, pointing out issues with customer service and care management. Complaints include inadequate pre- and post-treatment handling, with specific criticism directed at the practice manager, Saija Smith, for her uncooperative approach and poor communication concerning insurance payments and administrative delays.

Despite these concerns, the clinic maintains a strong reputation, thanks to its dedicated veterinary team. The mix of reviews underscores the importance of addressing management and communication issues to align the customer experience with the clinic's high ratings. Pricing information isn't explicitly mentioned, but Jessica Lewis notes that the clinic offers excellent value for money without upselling, which may appeal to cost-conscious pet owners.