Vets Now in Gillingham is an establishment specializing in emergency veterinary care. Based on Google Maps, the clinic holds a 4.1-star rating from 481 reviews, suggesting a generally positive perception but with room for improvement.

The detailed reviews present a mixed picture. Positive feedback highlights the professionalism and friendliness of the staff. For instance, Clare Radley and Steven Smith both praised the reception and veterinary staff for their welcoming attitude and thoroughness, with Smith appreciating the skilful identification and treatment of his cat’s unusual injury.

However, the negative reviews raise concerns about customer service and pricing. Becky D and Chrissie Collins both reported dissatisfaction with the handling of their pets' conditions and the perceived lack of empathy from staff. Collins was particularly critical of what she saw as excessive charges and emotional pressure, feeling misled about her cat's condition and the necessity of expensive treatments. Similarly, Clive Wigmore expressed frustration over the high cost relative to the service received, describing it as excessive for the brief consultation provided.

While the clinic does offer vital out-of-hours services, which are often more costly, potential clients are advised to weigh these factors carefully. The clinic's emergency care capability is critical, but some reviews suggest a need for improved communication and transparency in pricing to better align client expectations with service outcomes.